…if you want to improve local creative quality.
We know clients’ decision on the agency they work with goes far beyond the creative quality, yet too many times it is the main focus right from the start. It’s a common approach for companies to ask agencies to pitch for creative work. Especially here in the UAE I experienced a lot of pitch work coming through the door.
Many times I met potential clients that didn’t even look at the 30 page proposal presented. All they wanted to see was the design. “Too much blue. Too much white. Ahh… I want option 3!” I even met clients sitting over 30 logo options, banging their head against the table, unsure which one to chose.
Is the creative output of the “pitch” the only way to judge the competency of an agency? Or might the creative pitch be the a reason why we are suffering poor quality work (And keep ranting about it in magazines/online)?
Let’s take a step back and have a look at how the average creative pitch works: A client sends out a RFP to 3 agencies to receive 3 concepts from each. Meaning the client sits there with 9 design options for his new project. He picks the one he likes most and assigns the job to the agency (we call her Agency B).
Question: is Agency B better then A and C?
Not necessarily. Maybe Agency B was just lucky. We all know that a professional design requires research, the development of a strategy and all the technical bits depending on the project. And how long does that take? Let’s say 3-5 working days to come up with something descend. This means that either Agency B has invested a heap of cash into the client’s new project with the uncertainty to win or… the agency was just lucky producing something the client liked with minimum effort.
Lucky Luke
Assuming that means that Agency B was just lucky, wouldn’t that mean the client was just lucky too? If the client was just lucky wouldn’t that mean it’s all just trial and error? Remember the logos?
Now one could argue and say not only the creative, but many other things influence the decision. True, but yet the chosen piece of work get’s published with little modification which leads to poor quality.
More focus on quality rather then quantity would save clients the headache of choice and better creativity. The industry has to win back the trust, but the only way to do so is if the clients start trusting the industry again and ask for as much support and guidance as possible. This will result in better work and eventually stop the pitch.
Image from WikiPedia
* A Pitch in the context of this article is the request of a company, to ask more then one vendor to propose creative work before the assignment of the job. We therefore refer more to a creative sales pitch rather the classical pitch for entire accounts etc.